Last Updated: October 31, 2025

Welcome to Johnny's Pro. These Terms and Conditions ("Terms") govern your use of our website www.johnnyspro.com (the "Website") and the services provided by Johnny's Pro ("we," "us," or "our"). By accessing or using our Website or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or services.

1. ACCEPTANCE OF TERMS

By accessing and using the Johnny's Pro website and services, you accept and agree to be bound by the terms and provisions of this agreement. Additionally, when using particular services or features, you shall be subject to any posted guidelines or rules applicable to such services.

2. DESCRIPTION OF SERVICES

Johnny's Pro provides professional home improvement services, including but not limited to:

• Roof replacement and repair

• Wind damage and roof leak repair

• Skylight installation and replacement

• Gutters and leaf guard installation

• Siding installation and repair

• Solar panel removal and reinstallation

• Snow and ice dam removal

• Water filtration systems

We serve customers in New England (Massachusetts, Connecticut, Rhode Island, Vermont, New Hampshire, Maine), New York, and Texas.

3. TEXT MESSAGE PROGRAM TERMS

Program Description

By opting into Johnny's Pro text message program, you agree to receive informational text messages from Johnny's Pro to the mobile phone number you provided. These text messages are designed to keep you informed about your home improvement projects and services.

Types of Messages

You can expect to receive the following types of text messages:

• Informative updates about your roof condition and status

• Scheduled appointment reminders

• Project timeline and completion updates

• Roof replacement dates and scheduling information

• Important service notifications and updates

• Inspection results and recommendations

• Weather-related project updates

Message Frequency

Message frequency varies depending on your project status and service needs. You may receive up to 2 messages per week during active projects. Frequency may increase during critical project phases or urgent updates.

Cost and Carrier Charges

Message and data rates may apply. Standard messaging and data rates from your wireless carrier will apply to all text messages sent and received. Johnny's Pro is not responsible for any charges imposed by your wireless carrier. Please contact your wireless carrier for information about your messaging plan and any applicable charges.

Supported Carriers

This service is available on major U.S. wireless carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Check with your carrier for availability and potential message and data charges.

HELP Information

For assistance with our text message program, text HELP to the number from which you received messages. You will receive a reply with program information and customer support contact details. You may also contact us at:

Phone: [Insert Phone Number]

Email: [Insert Email Address]

STOP/Opt-Out Information

You may opt out of receiving text messages at any time by texting STOP to the number from which you received messages. After sending STOP, you will receive one final confirmation message indicating that you have been unsubscribed. You will no longer receive text messages from Johnny's Pro unless you opt back in.

Please note that opting out of text messages will not affect other forms of communication, such as email or phone calls regarding your active service projects.

Consent and Opt-In

By providing your mobile phone number and opting into our text message program, you expressly consent to receive text messages from Johnny's Pro. Your consent is not a condition of purchasing any goods or services. You may opt out at any time as described above.

Privacy Policy

Your privacy is important to us. For information about how we collect, use, and protect your personal information, including mobile phone numbers and text messaging data, please review our Privacy Policy at: www.johnnyspro.com/privacy-policy

Important: Mobile information and text messaging originator opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

Changes to Text Message Program

We reserve the right to modify or discontinue our text message program at any time. We will notify you of any material changes to the program through text message or other reasonable means.

4. USER ACCOUNT AND REGISTRATION

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information

• Maintain and update your information to keep it accurate and current

• Maintain the security of your account credentials

• Accept responsibility for all activities under your account

• Notify us immediately of any unauthorized use of your account

5. ESTIMATES AND QUOTES

All estimates and quotes provided by Johnny's Pro are:

• Based on information available at the time of inspection

• Subject to change based on actual project conditions

• Valid for 30 days unless otherwise specified

• Not binding until a written contract is signed by both parties

Final pricing may be adjusted if unforeseen conditions are discovered during the project, such as hidden structural damage, code violations, or additional work required for safety and compliance.

6. PAYMENT TERMS

Payment Schedule

Payment terms will be specified in your service contract and may include:

• Deposit payment upon contract signing

• Progress payments at specified project milestones

• Final payment upon project completion and your satisfaction

Accepted Payment Methods

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express, Discover)

• Debit cards

• Electronic bank transfers (ACH)

• Checks (subject to clearance)

• Financing through approved partners

Late Payments

Late payments may be subject to:

• Late fees as specified in your contract

• Interest charges on overdue balances

• Suspension of services until payment is received

• Collection efforts and associated fees

7. CANCELLATION AND REFUND POLICY

Customer Cancellation

You may cancel your service contract according to the following terms:

• Cancellations must be submitted in writing

• Cancellations made before work begins may be subject to administrative fees

• Cancellations after work has commenced will be charged for work completed and materials ordered

• Non-refundable deposits may apply as specified in your contract

Johnny's Pro Cancellation

We reserve the right to cancel or reschedule services due to:

• Severe weather conditions or safety concerns

• Unavailability of necessary materials or equipment

• Unforeseen circumstances beyond our control

• Breach of contract terms by the customer

8. WARRANTIES AND GUARANTEES

Workmanship Warranty

Johnny's Pro provides a lifetime workmanship guarantee on completed projects, subject to the terms specified in your service contract. This warranty covers:

• Defects in installation and workmanship

• Labor required to correct covered defects

• Proper installation according to manufacturer specifications

Material Warranties

Materials are covered by the manufacturer's warranty. We will assist you in filing warranty claims when applicable. Material warranties are subject to the terms and conditions set by the respective manufacturers.

Warranty Exclusions

Our warranties do not cover:

• Damage caused by acts of God, severe weather, or natural disasters

• Damage caused by improper maintenance or neglect

• Modifications or repairs performed by unauthorized parties

• Normal wear and tear

• Damage from improper use or abuse

9. INTELLECTUAL PROPERTY

All content on the Johnny's Pro website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Johnny's Pro or its content suppliers and is protected by United States and international copyright laws.

You may not:

• Reproduce, duplicate, or copy material from our website for commercial purposes

• Redistribute content from Johnny's Pro without permission

• Use our trademarks, service marks, or trade names without written consent

10. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law:

• Johnny's Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages

• Our total liability for any claim arising from services provided shall not exceed the amount paid for those specific services

• We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Johnny's Pro, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms and Conditions

• Your violation of any rights of another party

• Your use or misuse of our services

• Failure to provide accurate property information affecting our work

12. INSURANCE AND LIABILITY

Johnny's Pro maintains appropriate insurance coverage, including:

• General liability insurance

• Workers' compensation insurance

• Professional liability insurance where applicable

Proof of insurance is available upon request. We recommend that customers verify their homeowner's insurance coverage for any additional protection during construction projects.

13. DISPUTE RESOLUTION

Informal Resolution

In the event of any dispute, controversy, or claim arising from these Terms or our services, the parties agree to first attempt to resolve the matter through good faith negotiations.

Mediation

If informal resolution is unsuccessful within 30 days, the parties agree to participate in mediation before pursuing legal action. The cost of mediation shall be shared equally between the parties.

Arbitration

If mediation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Massachusetts, and judgment on the award may be entered in any court having jurisdiction.

14. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Massachusetts.

15. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. Such provisions shall be deleted without affecting the remaining provisions herein.

16. ENTIRE AGREEMENT

These Terms and Conditions, together with any service contracts and our Privacy Policy, constitute the entire agreement between you and Johnny's Pro regarding the use of our website and services, superseding any prior agreements between you and Johnny's Pro relating to your use of the website or services.

17. MODIFICATIONS TO TERMS

Johnny's Pro reserves the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of any material changes by:

• Posting the updated Terms on our website

• Updating the "Last Updated" date

• Sending notification via email or text message

Your continued use of our services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

18. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us at:

Johnny's Pro

8 Cedar St #45A

Woburn, MA 01801

Email: contact@johnnyspro.us

Phone: +1 781 519-9025

Website: www.johnnyspro.com

19. ACKNOWLEDGMENT

By using our website, services, or opting into our text message program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.