Privacy Policy

Last Updated: October 31, 2025


Johnny's Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.johnnyspro.com (the "Website") or use our home improvement services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website or use our services.


1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect via the Website and through our services includes:

Personal Data

Personal information that you voluntarily provide to us when expressing interest in obtaining information about us or our products and services, when participating in activities on the Website, or otherwise contacting us. This may include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Property address

  • Information about your home and property

  • Project details and preferences

  • Payment information (processed through secure third-party payment processors)

  • Insurance information (when applicable for claims)

Derivative Data

Information our servers automatically collect when you access the Website, such as:

  • IP address

  • Browser type and version

  • Operating system

  • Access times and dates

  • Pages viewed

  • Referring website addresses

  • Other diagnostic data

Financial Data

Financial information related to transactions, such as:

  • Credit card information (processed securely through third-party payment processors)

  • Billing addresses

  • Payment history

  • Financing application information

Data from Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Mobile Device Data

If you access our Website via a mobile device, we may collect:

  • Device information

  • Mobile network information

  • Geographic location data (with your permission)

Important: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.


2. USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:

  • Provide, operate, and maintain our home improvement services

  • Process and complete transactions and send related information

  • Create and manage your account

  • Schedule appointments and site visits

  • Provide project estimates and quotes

  • Communicate with you about your projects, including updates and status reports

  • Send administrative information, such as updates to our terms, conditions, and policies

  • Process warranty claims and service requests

  • Process insurance claims when applicable

  • Conduct quality assurance and customer satisfaction surveys

  • Send you marketing and promotional communications (with your consent)

  • Prevent fraudulent transactions and protect against criminal activity

  • Compile anonymous statistical data for internal use or with business partners

  • Improve our Website and services

  • Monitor and analyze usage and trends

  • Conduct research and development

  • Comply with legal obligations


3. DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including:

  • Payment processing

  • Data analysis

  • Email delivery

  • Hosting services

  • Customer service

  • Marketing assistance

  • Project management software providers

  • Insurance companies (when processing claims)

  • Material suppliers and manufacturers

  • Background check services for crew members

  • Financing companies (when you apply for financing options)

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Note: Mobile information and text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Marketing Communications

With your consent, we may share your information with third parties for marketing purposes, as permitted by law. However, mobile information and text messaging originator opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. You may opt out of such sharing at any time by contacting us.

Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions, including:

  • Roofing material manufacturers

  • Solar panel companies

  • Home improvement financing partners

  • Energy efficiency program partners

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Mobile information and text messaging originator opt-in data will not be shared with affiliates for marketing or promotional purposes.

Other Third Parties

We may share your information with advertisers and investors for general business analysis purposes. We may also share your information with such third parties for marketing purposes, as permitted by law. However, mobile information and text messaging originator opt-in data will not be shared with third parties for marketing or promotional purposes.

With Your Consent

We may disclose your personal information for any other purpose with your consent.


4. TRACKING TECHNOLOGIES

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. When you access the Website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but this may affect the availability and functionality of the Website.

Website Analytics

We may partner with third-party analytics providers, such as Google Analytics, to gather information about how you use the Website. These tools use cookies and other technologies to collect information about your use of the Website and services, including:

  • IP address

  • Pages viewed

  • Time spent on pages

  • Links clicked

  • Conversion information

This information is used to analyze and improve our Website performance.


5. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites and applications, including but not limited to:

  • Social media platforms

  • Material manufacturer websites

  • Financing partner portals

  • Review platforms

  • Industry association websites

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.


6. SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

We implement the following security measures:

  • Secure Socket Layer (SSL) encryption technology

  • Secure servers and data storage

  • Access controls and authentication

  • Employee training on data privacy

  • Regular security audits

  • Secure disposal of personal information

  • Background checks for employees with access to customer data


7. POLICY FOR CHILDREN

We do not knowingly solicit information from or market to children under the age of 13. If you become aware that a child under 13 has provided us with personal information without parental consent, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.


8. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access

You have the right to request access to the personal information we hold about you.

Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information.

Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out

You have the right to opt out of:

  • Marketing communications

  • Sale of personal information (we do not sell personal information)

  • Targeted advertising

Right to Data Portability

You may have the right to receive your personal information in a structured, commonly used, machine-readable format.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

State-Specific Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • Right to know what personal information is collected, used, shared, or sold

  • Right to delete personal information

  • Right to opt out of the sale or sharing of personal information

  • Right to correct inaccurate personal information

  • Right to limit use of sensitive personal information

  • Right to non-discrimination for exercising your rights

We do not sell personal information as defined by the CCPA.

Virginia, Colorado, Connecticut, and Utah Residents

If you are a resident of Virginia, Colorado, Connecticut, or Utah, you may have additional rights under your state's privacy laws, including rights to access, deletion, correction, and data portability.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.


9. CALIFORNIA "DO NOT TRACK" DISCLOSURE

Our Website does not currently respond to "Do Not Track" signals from web browsers. Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer's online activities over time and across third-party websites or online services.


10. EMAIL COMMUNICATIONS AND MARKETING

We may send you emails about your projects, account updates, and our services. If you no longer wish to receive marketing or promotional emails from us, you may opt out by:

  • Clicking the "unsubscribe" link at the bottom of any marketing email

  • Contacting us directly using the contact information below

  • Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you non-promotional emails related to your account, ongoing business relations, or service updates.


11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page

  • Updating the "Last Updated" date at the top of this Privacy Policy

  • Sending you an email notification (if applicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.


12. CONTACT US

If you have questions or comments about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:

Johnny's Pro

8 Cedar St #45A

Woburn, MA 01801

Email: contact@johnnyspro.us

Phone: +1 781 519-9025

For privacy-specific inquiries or to exercise your data rights, you may also contact our Privacy Officer at:

+1 781 519-9025


13. CONSENT

By using our Website and services, you consent to our Privacy Policy and agree to its terms.


NOTICE TO MASSACHUSETTS RESIDENTS

Massachusetts residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information provided above.


ACKNOWLEDGMENT

By using our Website or services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms and conditions.